Role: Help Desk Analyst

Location: Trenton, NJ

Duration: Long-Term contract

Excellent Communication Skills Required. Note 35 hour work week.

We are seeking a motivated and detail-oriented contractor to provide application support to our users. Training will be given to provide CRM Dynamics 365 User Assistance..The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service.

Key Responsibilities:

• Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
• Assist customers with portal renewal registrations, ensuring a smooth and efficient process.
• Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships.
• Collaborate with team members to share knowledge and strategies for resolving user issues.
• Document user interactions and resolutions, contributing to a comprehensive knowledge base.
• Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.
• Conduct basic training sessions for users on CRM functionalities and best practices.
• Demonstrate independence in problem-solving while being a supportive team player.
• Resolving help desk tickets for various computer and user-related issues.

Qualifications:

• Proven help desk experience, preferably in a CRM environment.
• Familiarity with CRM Dynamics 365 and its functionalities.
• Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.
• Excellent communication skills, both verbal and written.
• Detail-oriented with a focus on accuracy and quality in all tasks.
• Ability to multitask and prioritize effectively in a dynamic environment.
• A friendly, responsible attitude and a commitment to providing outstanding user support.
• Background in Windows 11, including system navigation and troubleshooting.
• Experience in network troubleshooting and resolving connectivity issues.