Job Overview: The Customer Service Representative plays a crucial role in managing various transactional tasks and providing support within the customer service team. This role involves handling client requests, maintaining relationships with external vendors and service providers, and ensuring that all processes are executed accurately and efficiently. The representative will operate within internal and external systems to manage communications and resolve customer inquiries. Flexibility is key as the representative may be reassigned to different teams based on business needs to ensure customer satisfaction.

Key Responsibilities:

• Provide excellent customer service by responding to inquiries and resolving issues in a timely and professional manner.
• Assist with the processing of customer requests and documentation, ensuring all transactions are accurate and completed according to company standards.
• Cultivate and maintain positive relationships with external vendors, agencies, and clients.
• Monitor workflows, track customer interactions, and ensure efficient processing of all transactions.
• Support the development of internal procedures and systems to improve service delivery.
• Collaborate with team members and supervisors to address and resolve client concerns or escalations.
• Participate in training sessions to improve skills and assist in the training of new staff members.
• Maintain accurate records and documentation of all interactions and transactions.
• Provide support to other teams as needed, helping to meet or exceed department goals and KPIs.
• Perform additional duties, including handling inquiries in a call center environment and assisting with administrative tasks.

Competencies - Skills:

• Strong verbal and written communication skills to interact with customers, vendors, and team members.
• Excellent customer service skills, demonstrating diplomacy, patience, and problem-solving abilities.
• Ability to multitask in a fast-paced environment while maintaining high levels of organization.
• Attention to detail with a focus on accuracy in all aspects of work.
• Strong follow-up skills, ensuring timely and effective resolution of customer inquiries.
• Basic math skills for handling calculations and processing transactions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and web-based systems.
• Ability to learn and navigate various databases and software systems.
• Strong interpersonal skills and ability to work collaboratively with colleagues and external partners.

Education and Experience:

• High school diploma or equivalent required.
• 3-5 years of experience in customer service or a related field.
• Experience with customer relationship management systems (e.g., Salesforce) preferred.

This role offers the opportunity to develop and expand skills while providing exceptional service to clients and supporting the broader goals of the team and organization.