Job Title: IT Information Security

Division/Department: CC1355 Identity and Access Management

Duration: 6+ months

Location – Chicago, IL

Job Description Summary

Serve as a member of the Bank’s IAM Operations team contributing to day to day responsibilities including worker on-boarding and off-boarding, fulfilling access requests, audit/compliance requests, troubleshooting incidents related to access, and providing strong customer service to end users and role owners. Skilled in IAM processes and technologies and collaborate with partners across the enterprise to drive operational efficiency.

Job Description: Responsibilities:

Point of Contact for all IAM support inquiries and escalations

Manage a ticket queue by prioritizing, assigning, and following up according to established SLO’s

Subject matter expert for all IAM policy, process, procedure, and technology

Facilitate and ensure timely completion of the Bank’s Quarterly Attestation process, and other required periodic processes

Handle access provisioning and de-provisioning tasks as assigned, adhering to established deadlines

Conduct tasks related to all layers of the account management lifecycle

Create and manage Roles needed to support the onboarding of new applications by the Bank

Assist with efforts to modernize and mature the Bank’s access management program and practices

Act as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization

Conduct ongoing training and outreach sessions with IAM team members, end users, role owners, and stakeholders

Identify and drive process improvements, self-service, and automation opportunities

Collborate with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform

Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes

Create, update, and maintain documentation of IAM procedures and processes

Workday, One Identity Manager (OIM), Active Directory, Azure, Active Roles, and ServiceNow knowledge

2-3 years of IT Support experience with a focus on IT Security and IAM

Knowledge, Skills & Abilities:

Must have outstanding communication (verbal, written, and listening) and customer service skills

Familiarity with IAM and IT security controls, protocols, and best practices

Ability to interact with all levels of management

Will require the ability to be a self-starter and to work independently as well as in a team setting

A high level of accountability, integrity, and dependability are necessary to perform this role

Requires a great deal of attention to details

Must possess excellent time, project, and people management abilities