Job Type
Full-time
Description
Medix Infusion is looking for a dedicated and detail-oriented Customer Service Specialist to join our team. In this essential role, you will provide exceptional support to our patients and ensure that each step of their experience with Medix Infusion is positive and smooth. You'll handle inquiries, coordinate appointments and contribute to an environment that prioritizes patient care.
This is an onsite role at our corporate office, open Monday through Friday, from 8:00 AM to 8:00 PM. You'll be part of a supportive, close-knit team in a dynamic, fast-paced environment that is deeply focused on delivering exceptional, patient-centered care.
Medix Infusion is a technology-driven healthcare platform enhancing patient care and access to infusion therapies, specializing in disease management and infusion pharmacy services for chronic and acutely ill patients, especially in underserved communities. We offer personalized home and in-suite infusion therapies, ensuring convenience and comfort. Our expert team provides a comprehensive range of treatments, including anti-infectives, biologics, IVIG, and other injectables, making each patient's journey as smooth as possible.
Key Responsibilities:

• Respond to patient and provider inquiries with a focus on positive, professional communication.
• Coordinate patient scheduling for home and in-suite therapies, managing appointments accurately and assisting with rescheduling when needed.
• Process intake requests, handle electronic referrals, and ensure insurance verification is completed.
• Scan and organize patient documents with strict attention to confidentiality, keeping records accurate and compliant.
• Support patient retention by building strong relationships and conducting timely follow-ups to address any care concerns.

Required Qualifications:

• High School Diploma or equivalent required.
• 1-2 years of customer service experience in a healthcare setting preferred.
• Strong organizational and multitasking skills.
• Ability to communicate with empathy and maintain confidentiality.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, and reading. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
Why Join Us?

• Compassionate Team: Join a dedicated team focused on exceptional patient care.
• Supportive Environment: Thrive in a positive work culture with growth opportunities.
• Competitive Compensation: Enjoy a comprehensive benefits package and competitive pay.
• Excellent Culture: Rated highly by our employees (NPS Score).
• Patient-First Approach: We treat others as we want ourselves or our families treated.
• Integrity: We are committed to doing the right thing in all situations.
• Team-Oriented: Work in a collaborative environment with an emphasis on positive intent.
• Comprehensive Benefits: Health and life insurance, voluntary dental/vision insurance.
• Retirement Savings: 401(k) plan with company contributions.
• Paid Time Off: Enjoy paid holidays and vacation time.

Medix Infusion offers a dynamic work environment, opportunities for professional growth, rewarding career challenges, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
Medix Infusion will only employ individuals who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of pre-employment screenings.
Salary Description
$19-25