Service Delivery Director

Role requirements:

Collaborate with leadership, internal stakeholders, external OEMs, and partners to build out all aspects of the Modern Workplace Service portfolio, including product roadmaps, metrics/KPIs, product messaging, pricing, and SLAs.

Head of operations, delivery, strategic planning, contract lifecycle management, and customer service/support for all user computing and virtualization services delivery to a global multi-year, multimillion-dollar marquee account with 350K+ end-users.

JD :

Operations management and SLAs for Data center and multi cloud platforms.

Service improvement, automation

Escalation and major incident management

Client governance and relationships

Revenue, P&L, budget management

Resource management of 400+ in global settings

Ownership of overall operations, reporting with 32K server estate, 36K ticket volumes.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.