Must have skills: Demonstrated ability to handle outage management and drive the resolution of service disruptions. Expertise in managing and implementing change activities, including pre and post-change validations. Detailed Job Description: Experience in Media Video domain Knowledge of video processing components, Broadcast and Streaming operations. Proficient knowledge in ITIL Incident Problem Change management practices. Proven experience in monitoring control of broadcast environments for Satellite-based content delivery. Technical proficiency in using and enhancing monitoring tools, dashboards, and navigation of tools such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards Grafana, New Relic, Raptor, Prometheus, Splunk, Elk. Minimum years of experience: 5-8 years Education: Bachelor or Master of Engineering