Head of Human Resources, Retail Operations

We are seeking a dynamic and strategic Human Resources leader to drive the human resources vision across our national retail operations. This role partners closely with Operations and Field Leadership teams to design and execute people strategies that align with business objectives, ensuring organizational retail goals are achieved through effective talent management, employee engagement, and operational excellence.

Leading a team of Senior-level HR Managers, you will shape and drive initiatives in talent assessment, employee relations, and performance management while fostering a culture of accountability, growth, and inclusion. This role is instrumental in positioning our retail organization for sustained growth and success.

**LOCATION: This company is based in the LA Area. But, given the importance of the role, we are open to remote, hybrid, onsite, or relocation.** If you're a fit, regardless of where you live- just apply!

Key Responsibilities:

Thought Leadership & Strategic Vision

• Partner with C-suite leaders to develop scalable solutions that drive operational excellence through people-first initiatives
• Champion strategic HR initiatives aligned with business goals and market dynamics
• Design and implement comprehensive people-focused solutions that transform our retail operations
• Create data-driven workforce planning strategies that anticipate future needs
• Develop innovative approaches to organizational challenges
• Guide retail leadership through transformational change

Hiring & Inspiring Teams

• Lead a network of regional HR business partners supporting diverse markets across North America
• Build high-performing teams that excel in talent acquisition, development, and retention
• Design forward-thinking compensation strategies that ensure market competitiveness
• Create succession planning programs that develop tomorrow's retail leaders
• Establish performance frameworks that drive excellence and growth
• Architect the employee experience from recruitment through career development

Culture & Engagement

• Shape a distinctive company culture that sets us apart in retail
• Foster an environment where diverse talents thrive and innovation flourishes
• Build programs that enhance workplace satisfaction and drive engagement
• Create initiatives that celebrate diversity, equity, and inclusion
• Design recognition programs that inspire and motivate
• Develop leadership capabilities across all levels
• Set clear performance standards and growth trajectories
• Create meaningful opportunities for internal advancement

Driving Performance Excellence

• Implement innovative performance management systems that inspire growth
• Create accountability frameworks that drive results while developing talent
• Design metrics that align individual success with business outcomes
• Develop action plans for continuous improvement and organizational learning
• Build scalable solutions that support our growing retail footprint

Strategic Operations & Compliance

• Ensure best-in-class HR operations across all jurisdictions
• Lead labor relations and union partnerships with expertise
• Optimize HR systems and processes for maximum efficiency
• Develop forward-thinking policies that support our evolving workforce
• Navigate complex employee relations with wisdom and care

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred)
• 10+ years of progressive HR leadership experience, and most recently within a retail organization
• Demonstrated experience in Human Resources within the Retail Industry
• Experience developing and executing global HR and culture initiatives and programs, tracking and measuring impact, and being accountable for results.
• Strong strategic thinking and analytical skills, with the ability to set goals, and develop actionable plans to include problem-solving and decision-making abilities, with a focus on achieving departmental/organizational objectives.
• Demonstrated expertise in employee relations and organizational development
• Strong leadership, communication and coaching skills
• Exceptional communication and interpersonal skills

Benefits & Compensation:

• Very competitive total compensation package including bonus and incentives
• Competitive medical, dental, and vision insurance
• 401(k) with company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options
• Flexible time off for personal pursuits
• Bonus program