This role will be to interface with sales, operations, billing, and have ongoing customer support, contract maintenance, and order tracking. Must be local to the Area. Hybrid work environment.

Responsibilities

• Work closely with sales team to support account management, including pricing proposals, order entry, order installation tracking
• Quality control of order entry process
• Concentration in accuracy of all order types
• Work closely with operations, IP Engineering, and sales to provide status to customers
• Work closely with Operations Project Management on project tracking reports and communications
• Draft & send correspondence to Customers for order status, Firm Order Commitment, and completion
• Track & control contractual obligations for compliance – including review of paperwork from company CRM database
• Assist in auditing system data in internal systems for billing, services, and maintaining integrity of data
• Responsible for maintaining accurate customer records and data in the CRM database
• Responsible for maintaining accurate information in other systems for reporting and accuracy
• Assist as needed in customer research and reports (i.e. Account Audits, circuit ID validations, coverage reports/expiration dates, specific customer account reports, outage tickets, etc.)
• Responsible for preparing CRM building lists, updating MSA consolidated sheet, contract SLA or ETL details, updating contact info in Customer Control Center, monthly Sales reports for management
• Assist sales team in large RFPs, generation of proposal documents & contractual agreements
• Optimize customer communication specifically related to welcome letters, project updates, and customer inquiries
• Analytical reporting skills that require advanced skills in Excel and ability to problem solve

Qualifications

Bachelor degree or equivalent work experience is preferred. 2 - 3 years of sales, administrative or customer service experience required, experience in telecommunications preferred

Required Skills

• Excellent verbal and written skills communicator
• Good organizational and problem-solving skills
• Proficiency with presentation tools, Microsoft Word and advanced skills in Excel
• Experience with NetSuite preferred
• Ability to work on multiple tasks & projects at once, including working with many different departments simultaneously

Pay range and compensation package

**THIS IS TEMPORARY-TO-HIRE.**