Rolex is an iconic luxury watchmaker, celebrated worldwide for its unparalleled craftsmanship, meticulous precision, and enduring elegance. Our San Francisco showroom offers an exclusive shopping experience, featuring personalized service and a curated collection of prestigious Rolex timepieces.

We are seeking a highly skilled and experienced Showroom Manager to lead our San Francisco location. The ideal candidate will possess a strong background in luxury retail management, outstanding leadership abilities, and a dedication to delivering an extraordinary customer experience.

Key Responsibilities

Leadership & Team Management

• Recruit, train, and collaborate with the Store Director to create a high-performing boutique team to deliver exceptional service.
• Set clear expectations, provide regular feedback, and contribute to performance evaluations.
• Foster a collaborative and motivated work environment, ensuring team alignment with the brand's values and goals.

Customer Experience

• Uphold the highest luxury service standards, ensuring every client interaction is personalized and memorable.
• Build and nurture long-term relationships with clientele.
• Handle high-profile or challenging client situations with professionalism and discretion.

Boutique Operations

• Oversee daily operations, including opening and closing procedures, inventory management, and visual merchandising.
• Ensure compliance with company policies, procedures, and brand guidelines.
• Analyze sales data, prepare reports, and develop strategies to enhance performance.
• Identify opportunities to grow the boutique's experience through collaborative efforts with local community experiences.

Brand Representation

• Act as an ambassador for Rolex, embodying the brand's heritage, craftsmanship, and prestige.
• Represent the showroom at local events, client gatherings, and industry functions.
• Collaborate with the whole boutique team to execute in-store events and initiatives.

Qualifications

• Experience : Minimum 3-5 years of management experience in luxury retail, preferably in high-end watches, jewelry, or fashion.
• Leadership Skills : Strong ability to lead, inspire, and develop a team.
• Client Focus : Exceptional interpersonal and communication skills, with a proven ability to build client relationships.
• Business Acumen : Strong analytical and organizational skills, with the ability to interpret sales data and implement strategies.
• Knowledge : Passion for luxury goods, with an in-depth understanding of the watchmaking industry preferred.
• Technology : Proficient in retail management systems and Microsoft Office Suite.

Compensation & Benefits :

• 401(k) plan with company match.
• Opportunities for professional growth and development.