We are HCLTech , one of the fastest-growing large tech companies in the world and home to 220,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Engagement Individual Contributor role

Job description

-Sales Director is the lead for selling Contact Center solutions and engagements. They will have responsibility for being customer facing and revenue generating, This individual will gather client technical and business requirements, provide Nuance, Contact Center, execute and/or lead technical workshops with clients, and work with the solution team to develop product, architectural and proposal content.

-The role is responsible to drive prospecting and engagement in the targeted business units or verticals within the account to generate and bring in new opportunities and expand the presence of HCLTech in an existing account.

-Leads and/or participates in the project team to develop optimal solutions for client business challenges. Guides the client through design, architecture, estimate, and delivery.

-Wins new business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making.

-Manages client engagements at all levels of client interaction with responsibility for product and technical content.

-Provides thought leadership around Contact Center GTM solutions internally and externally.

-Utilizes industry and contacts to generate new business opportunities and revenue.

-Contributes to financial success of the company by driving high billable utilization for project team members

-Developing a sales funnel focusing on HCLTech services and driving the pursuit of opportunities, whether through RFP or proactive proposals.

-Develop a deep client relationship by establishing yourself as a trusted advisor across all levels of client contacts in the assigned business units.

-Provide proactive data-driven solutions through consultative selling and convert insights from those conversations into tangible net new business.

-Serve as an escalation point for key customer satisfaction issues and accountable for coordinating internal collaboration to resolve critical client issues, acting as an advocate for the client.

-Attending customer meetings, marketing events, roadshows, and workshops on growing awareness for our offerings and building a high-quality pipeline.

Desired Skills and Experience

-15+ years of account management/selling experience current experience.

-Proven experience with sales or consulting to any of these Line of Business : Hi-tech/Online

-Experienced in originating and managing opportunities with over $5-10M in annual billings and has managed a funnel of over $25M in the booking pipeline.

-Bachelor’s degree in Computer Science, MIS, or a related field preferred. Master’s a plus.

-2-3 years’ experience performing pre-sales activities along with 4+ years’ experience working with relevant technology in a professional services environment.

-Mastery of Enterprise Applications including previous technical skills.

-Experience in sales motions cadence associated with forecasting, Salesforce management pipeline/ funnel build, and opportunity management.

-Bachelor's Degree in a technical or business field with MBA or Master's in the technical area being highly desirable or foreign equivalent required from an accredited institution.

-English: Strong written and oral communication skills with proven ability to develop compelling proposals and business plans

-Readiness to travel of over 10%

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.