Job Title: Logistics Coordinator/ Customer Service Type: Contract to Hire (Ridgeville, SC 29472)
Pay: $21 per hour
Hours: Monday-Friday 9 AM - 6 PM- an occasional Saturday
Responsibilities of the Logistics Coordinator: - Serve as the primary point of contact for customers via phone, email, or in-person interactions, handling orders and inquiries for assigned accounts.
- Occasionally engage in face-to-face customer interactions to strengthen relationships and address concerns.
- Collaborate within a team to achieve operational goals, while also being capable of independently managing responsibilities.
- Complete order forms, determine service fees, process account changes, and ensure accurate execution of orders.
- Handle billing inquiries and resolve service complaints, escalating unresolved issues to the Customer Service Manager when necessary.
- Cross-train on multiple accounts to provide backup support for other team members.
- Maintain open communication with the Customer Service Manager on all account-related matters.
- Perform additional duties as assigned to support operational needs.
Qualifications: - One-year certificate from a college or technical school, or equivalent work experience in a customer service or logistics-related field.
- Bi-lingual (Spanish) is a plus.
- Must be proficient in MS Excel and Outlook
- Ability to thrive in a fast-paced, dynamic environment.
- Must pass a drug and background screening.
- Stable work history with demonstrated reliability and commitment.