Direct message the job poster from SISL Global

Travel to various END CLIENT Retail stores & sites to restore functionality of failed retail devices inclusive of below but not limited to:

1. Point of Sale (POS) Systems (POSTerminal, Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc.)
2. Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
3. Security Systems (CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Everseen Servers & Cameras, etc.)
4. Other devices available in END CLIENT retail and non-retail sites

Break-Fix Maintenance Field Service inclusive of below but not limited to:

1. Repair/reconfigure/replace faulty devices in various END CLIENT Retail sites by carrying/transporting END CLIENT IT assets in your/HCL issued vehicle.
2. Provide in-person, on-site support for completion of a repair.
3. Perform onsite device maintenance, updates, or configuration changes.
4. Resolve the issues/tickets in adherence to HCLTech agreed Service Levels (SLAs) to END CLIENT.
5. Provide technical support and setup during special events such as grocery stores ‘Grand openings’ and other scheduled activities.
6. Follow END CLIENT protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations.
7. Replace devices (or parts thereof) with the same device configuration as the part or piece of devices that is to be replaced.
8. Replace defective parts according to the applicable OEM’s recommendations.
9. Reload or update the appropriate device software such as Operating System (OS) and configurations as necessary to make devices available for remote configuration.
10. Support documentation and documented repair closure activities in the ticketing tool.
11. After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.
12. Package and ship the faulty devices using HCL issued shipping label to HCL Warehouse.

Cabling Standards – Perform cabling and inside wiring work in adherence to END CLIENT’s cabling standards, that shall be provided to you by END CLIENT/HCLTech from time to time.

Qualifications & Experience

1. BS/BA in Information Technology, or an equivalent combination of education or experience.
2. 1+ years experience in Retail Stores - Field Support Operations as Hardware Support engineer.
3. 3+ years of experience in PC Hardware and Software support engineer.
4. Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices.
5. Ability to install, troubleshoot and assist team members for wide range of devices applications in Retail Store environment.
6. Excellent customer service orientation and verbal communication skills.
7. Analytical thinking and Problem Solving ability.
8. Any Retail Store experience is an added preferred advantage.

Certifications

1. A+ Hardware (must)
2. CCNA (preferred)
3. Microsoft Certification such as MCP, MCSE, MCTS, etc. (any one)

Tools

1. Glovia
2. ServiceNow
3. MS Office O365
4. Various Retail Applications and Tools
5. Windows OS
6. iPad, Tablets, Smart Phone

Willing to travel to various customer stores/location to meet ticket requirements.

Valid Driving License with Good Driving History (No ‘DUI’ Record).

Experience with various Retail equipment , devices, and diverse technical environments.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology
• Industries
• IT Services and IT Consulting