Employer Industry: Mobility Solutions and Accessibility Products

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Travel opportunities for hands-on training sessions
3. Supportive and collaborative work environment
4. Chance to make a positive impact on customer satisfaction and dealer support
5. Great Place to Work certified company with strong core values

What to Expect (Job Responsibilities):

1. Provide outstanding customer support, communicating with dealers via phone, email, and in-person regarding installation, service, or training issues
2. Attend, support, and lead facility or field training sessions for elevators
3. Collaborate with training and technical support teams
4. Create sales orders and return material authorizations for repair parts
5. Develop or review technical documents as needed

What is Required (Qualifications):

1. 1-2 years' experience in a customer-facing field, with technical product experience preferred
2. Associate's degree or trade certification in a technical field, or 4 years of related experience and/or training
3. Complete understanding of homelift, vertical platform lift, or elevator technology
4. Understanding of electrical and mechanical systems
5. Valid driver's license and willingness to travel with varied notice

How to Stand Out (Preferred Qualifications):

1. Knowledge of current training techniques and tools, including webinars and interactive learning
2. Ability to explain complex concepts in a simple manner
3. Strong interpersonal skills, both written and verbal
4. Ability to speak confidently in front of small groups
5. Familiarity with computer applications, including the Internet, Google platform, and Microsoft Office

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