Information Technology Manager
Department: Education, Training, and Youth Services
Employment Type: Permanent - Full Time
Location: Boston/Cambridge/Chelsea/Woburn
Description
The Mass Hire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as an Information Technology Manager in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required skills, we invite you to apply.
Key Responsibilities
Administrative Functions - Authors and administers regulatory compliance policies pertaining to WIOA and our regulatory agencies.
- Performs inventory valuation of assets and generates annual reports, prepares for on-site physical and logistical inventories.
- Exercise vendor management and align fiscal requirements with state approved vendors.
- Facilitate compliance with procurement procedures.
- Works with Deputy Director – Workforce Development – Career Center Operations in financial forecasting procurement for services, subscriptions, and assets for the Career Center IT and ADA infrastructure.
- Maintains a compliant infrastructure for local, state, and federal audits.
- Tracks all network hardware asset life cycles and plans for fiscal budgets.
- Engages in multiple collaboration projects with a myriad of business and operational partners.
- Acts as the MOSES administrator, processing and submitting all procedural paperwork.
- Responsible for Technology Infrastructure/Telephony/ADA Assistive Technologies.
- Responsible for the administration of site-to-site and Hub-and-Spoke model topology for network and facilitate delivery of secondary services within infrastructure.
- Possess the ability to administer MOSES Kiosk VPN solution with granular configuration of SQL server.
- Builds out server environments, network support assets, and internal services as needed.
- Oversees the administration and maintenance of multiple bare metal units, Hyper-V roles, supporting server virtual machines, network switches, firewalls, NAS storage, and other network assets.
- Administer Faronics Core Server and configure agents of Faronics Core server to manage OS updates on all public workstations.
- Maintains Carbonite storage and back up capacity.
- Has the knowledge and ability to install and secure Wi-Fi networks.
- Maintain the Active Directory account administration and administration of O365 exchange.
- Is responsible for administration of Avaya IP Office and Voicemail PRO telephony system.
Troubleshoot - Maintains ADA Assistive Technology infrastructure ensuring compliance.
- Provides ADA training and creation of ADA instructional videos for staff.
Information Security - Acts as local ISO and comply with all federal, state, regulatory and contractual requirements.
- Authors and administers core policies relating to management of information security.
- Adheres to all policies around Internal Control and Information Security.
- Understands obligations and monitors any changes of PII regulatory landscape, implementing new updated policies.
- Handles PII incidents according to policies.
- Provides information security training to staff.
- Maintains an information reporting relationship with the central IT Director.
- Collaborates with Internal Control during any investigations into violations of data breaches.
- Performs other related duties as assigned from time to time.
Skills, Knowledge and Expertise
- A minimum of a High school Diploma or equivalent and relevant certification in TIA Networking, The Microsoft Certified Professional or MCP is required.
- Five to ten years of experience in an IT environment is required.
- An Associate’s or Bachelor’s degree in Information Technology Administration or a related field is preferred.
- Knowledge and experience with WIOA (and other Career Center Programs) regulations as they pertain to Information Technology, Information Security, and ADA compliance.
- Ability to develop and maintain effective working relationships and collaboration.
- Demonstrated supervisory experience preferred.
Please Note: This position requires frequent travel between the Mass Hire Metro North and Mass Hire Boston Career Centers.
Why Work Here
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
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