Position: Customer Service Representative

Location: San Antonio, TX (Onsite)

Duration: FTE/ Direct Hire

Job Description:

What you'll do:

• Provide operational support to members with their Banking – Auto Loans line of business or product Review accounts and processes transactions that may require action.
• Identify and confirm the member’s immediate request(s) and works to resolve issues.
• Explore member’s needs and recommend to fund an outstanding Loan.
• Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
• Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follow written risk and compliance policies and procedures for business activities.

What you have:

• High School Diploma OR GED
• Banking, Lending experience would be an additional advantage
• Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures
• Strong interpersonal and communication skills
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successful completion of a job-related assessment is required