Bilingual Dispatch Coordinator

You are a detail-oriented and highly organized Bilingual Maintenance Dispatch Coordinator to play a crucial role in efficiently dispatching maintenance personnel to various job sites. The successful candidate will be responsible for coordinating and scheduling maintenance requests, communicating with technicians, and ensuring that all maintenance activities are carried out in a timely and efficient manner. This position requires excellent communication skills, the ability to work in a fast-paced environment, and a commitment to delivering exceptional customer service.

Must be fluent in Spanish

What you will be doing:

Dispatch Coordination:

• Receive and prioritize maintenance requests from clients, staff, and other departments.
• Schedule maintenance appointments and assign tasks to maintenance technicians based on skills, availability, and location.
• Ensure that all maintenance assignments are efficiently dispatched to maximize productivity.

Communication:

• Act as the primary point of contact between clients, technicians, Property Administrator, and Facilities Director.
• Provide updates to clients on the status of their maintenance requests, including estimated arrival times and completion times.
• Communicate any delays or changes in the schedule to clients and technicians promptly.

Documentation:

• Maintain accurate records of maintenance requests, work orders, and technician assignments.
• Generate reports on maintenance activities, including job completion and technician performance.
• Assist in tracking inventory and ordering supplies as needed.

Customer Service:

• Deliver exceptional customer service by addressing client inquiries and concerns in a professional and courteous manner.
• Ensure client satisfaction by confirming that maintenance work has been completed to their satisfaction.

Emergency Response:

• Handle emergency maintenance requests, prioritize urgent situations, and dispatch technicians accordingly.
• Coordinate with emergency services when necessary.

Contractor Communication:

• Scheduled work between approved contractors for approved work by PA or VP

What you bring:

• High school diploma or equivalent; additional education or training in a related field is a plus.
• Proven experience in dispatch coordination, preferably in the maintenance or service industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask effectively.
• Proficiency in using computer software for scheduling and record-keeping.
• Ability to work under pressure and make quick decisions in emergency situations.
• Knowledge of safety protocols and procedures.
• Strong problem-solving skills and attention to detail.
• Knowledge of systems (Yardi and Monday).
• Strong use of Calendar.
• Notifies Direct Supervisor of issues that require directive.