Description

COME CREATE IMPACT WITH US

Downtown Streets Team is fighting homelessness through the dignity of work and the power of community. Downtown Streets Teams offers two programmatic modes - Streets Team Volunteer Program (STVP) is a zero-barrier-to-entry program that engages unhoused and at risk individuals in volunteer, community beautification projects while supporting them with case management, employment services, and basic needs assistance; Streets Team Enterprises (STE) is a workforce development, employment social enterprises that employs those who are currently or formerly homeless and/or justice impacted into entry-level opportunities and supports them with case management, employment coaching, and access to certifications and training with the goal of finding gainful employment after STE.

SUMMARY:

The Operations Manager reports to the (Senior) Director of Programs or Executive Director and is responsible for the successful management and operation of all regional Streets Team Enterprises programs, including 3+ direct reporting staff which are local to specific programs. These programs are designed to help reduce Participant Employee's barriers to self-sufficiency through strong organizational, problem solving and analytical skills, while managing the staff, workflow and priorities in multiple projects and/or communities.

WHAT YOU'LL DO:

• Act as the direct supervisor to all (Sr.) Project Managers across Streets Team Enterprises' programmatic portfolio; provide weekly 1-1 supervision
• Provide meaningful and frequent job coaching/training to all direct reports to provide them with a deeper understanding of their role, address their needs, and encourage innovative ideas
• Through utilization of DST's Performance Management Tool, this position will perform competency reviews for direct reports and produce meaningful development plans to be used while coaching for growth and improvement
• Manage Streets Team Enterprises programs' successful daily operation, maintenance, and contractual compliance for existing - START SCC, SolTrans, Back2Work - and future programs as developed
• Participate in organization meetings such as, but not limited to - STE Weekly Operations, All-Hands, Partnership Meetings, Project Managers Meeting, etc.
• Maintain inventory system and/or routine maintenance of programmatic equipment, company assets, uniforms, and more; find cost-effective products or partnerships to manage the purchasing of STE's program supplies and maintenance costs
• Work with participant employees in the field, acting as both a supervisor and/or role model, for all duties / responsibilities they are required to perform
• In collaboration with the (Sr.) Director and Executive Director, develop and implement operational practices for emerging social enterprises business, including START SCC.
• Effectively communicate messaging, initiatives, and announcements including those established in organizational meetings
• Cultivate or maintain existing relationships and partnerships within Streets Team Enterprises programs
• In cooperation with community specific (Sr.) Project Managers, provide daily hands-on management of large work experience participant employees
• In cooperation with (Sr.) Director and Executive Director, maintain compliance with STE's budgets and contractual outcomes
• Provide necessary coverage in the absence of, or in support of local project management staff as well as the (Sr.) Director of Programs of Streets Team Enterprises
• Ensure all safety protocols and risk management practices are implemented in order to reduce workplace injuries and increase workplace safety
• All other duties assigned by STE's Director of Programs or Executive Director as requested

WHAT YOU'LL NEED:

• HS Diploma or equivalent
• Demonstrated Project Management experience
• Ability to perform job duties with minimal supervision
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Excellent listening comprehension, written and verbal communication skills
• Working knowledge of data collection, data analysis, evaluation, and scientific method
• Cultural competence and literacy surrounding diversity, equity, and inclusion
• Proficient in Microsoft programs
• Valid CA Drivers License and reliable transportation

PHYSICAL REQUIREMENTS:

• While performing the essential duties of this job, the employee is frequently required to do the following:
• Sitting, standing, walking, bending, stooping, pushing, pulling and lifting (up to 50 lbs.)
• Using personal computer, keyboard, mouse and monitor
• Observation and problem solving; hearing, seeing, reasoning and decision making
• Ability to perform intermediate mathematical calculations for budgeting
• Ability to utilize hand tools and power tools for manual assembly, construction, and general labor

WORK ENVIRONMENT:

• Moderate noise associated with an open office work environment.
• Up to 90% travel may be necessary
• Work environment and physical location may vary, depending on the space available and the needs of the community and the program.

WHAT WE CAN OFFER YOU

• A chance to positively impact your community on one of the biggest domestic challenges of the day
• Competitive nonprofit compensation
• Options for fully paid medical, dental, vision and life insurance coverage for employees, with FSA and HSA health plans available
• Option to enroll in 401k after 90 days, and up to 6% company match, after one year of employment
• 15 days off PTO, increasing with tenure
• Over 10 paid holidays annually
• Paid company closure for five days during the summer
• Paid company closure for five days between Christmas and New Year
• Day off on your birthday
• One month paid sabbatical after five years, not charging PTO
• Internal growth opportunities
• Access to professional development resources and reimbursement
• Employee Assistance Program (EAP)

WORK ENVIRONMENT:

• Moderate noise associated with an open office work environment.
• Work environment and physical location may vary, depending on the space available and the needs of the community and the program.

COMMITMENT TO DIVERSITY

We thrive as an organization when unique identities, experiences & perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

WE HOPE YOU WILL CONSIDER JOING US TO MAKE A POSITIVE IMPACT IN OUR COMMUNITY.

Pay Range

$90,000.00 Annually to $90,000.00 Annually