Customer Service Representative

job
  • Virtual
Job Summary
Location
Irvine ,CA 92713
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
27 Nov 2024
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Job Description

Job Summary :
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nVaco is hiring on behalf of our client for a Customer Service position. In this role , you will provide exceptional customer support by handling inquiries, resolving issues, and processing orders. You will collaborate with internal teams to ensure timely service and maintain strong customer relationships.

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Key Responsibilities :

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  • Respond to customer inquiries via phone and email.n
  • Process and confirm purchase orders using SAPn
  • Process orders and ensure accurate data entry.n
  • Resolve customer issues and escalate when necessary.n
  • Handle invoicing, order documentation, and customer account managementn
  • Provide product, pricing, and order status information.n
  • Coordinate with other departments to ensure prompt service.n
  • Assist with returns, exchanges, and general customer account management.n
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Qualifications :

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  • 1-3 years of customer service experience.n
  • Strong communication and problem-solving skills.n
  • Proficient in SAP, Microsoft Word, Excel, and Outlookn
  • Excellent organizational and multitasking abilities.n
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