WANTED: A dynamic and agile Program Specialist eager to lead clients to success, thrive in a fast-paced environment, and deliver exceptional service across a diverse portfolio. We're looking for a passionate learner with a can-do attitude who excels at managing multiple priorities, driving client satisfaction, and navigating complex, interconnected workflows. This role is perfect for someone who thrives in environments where they can connect the dots, think strategically, and manage complexity with confidence and creativity. Are you ready to lead the way? Apply now!

Preference for local candidates to work out of our Wakefield, MA office 3 days/week.

Here's what you'll do:

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• Client Operations & Project Management: Oversee daily client experience operations, supporting and executing designated client activities. Identify opportunities for improvement and recommend strategies to enhance client success.
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• Client Relationship Management: Build trusted relationships with client stakeholders, including staff, leadership, and members, to drive satisfaction and retention. Engage regularly and address issues proactively.
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• Group Collaboration & Facilitation: Work with client leadership to support working groups, committees, and boards of directors. Facilitate meetings (in-person and virtual), set agendas, document action items, and track progress.
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• Membership Process Oversight: Execute membership processes for assigned clients, including responding to inquiries, onboarding, renewals, recruitment, and reporting. Enhance member benefits and support strategic goals.
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• Program Delivery: Coordinate membership programs and benefits in alignment with client strategies, ensuring smooth implementation of policies, programs, and procedures.
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• Cross-Functional Collaboration: Work with marketing, events, technology, and other internal teams to support communications initiatives, events, and adoption of new tools or systems.
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• Database Expertise: Leverage your proficiency with tools like Microsoft Office Suite and adaptability in learning new systems (e.g., iMIS) to ensure efficient and effective client operations.
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As our next Program Specialist, you will bring:

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• Bachelor's (B.A./B.S.) degree and 3-5 years' experience in project coordination, client-facing roles, or association management.
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• Familiarity with iMIS is a plus.
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• Exceptional Organizational Skills; Ability to manage multiple clients, shift priorities, and meet deadlines in a fast-paced, dynamic environment.
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• Demonstrated ability to identify problems, think through interconnected workflows, and implement solutions without needing step-by-step guidance.
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• A genuine passion for delivering excellence to clients and a proactive approach to communication, with a focus on customer service.
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• Comfortable with autonomy, taking ownership of tasks, and determining your own path to achieving goals.
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• Adaptability & Agility; Thrive when faced with unexpected challenges, pivoting quickly while maintaining focus on strategic objectives.
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• Strong verbal and written communication skills, ensuring clarity and impact across all stakeholders.
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• Expertise with Microsoft Office Suite and a willingness to learn new databases and systems to enhance efficiency.
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• Experience working with diverse cultures across time zones is a plus.
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• Willingness to Travel; Domestic and international travel up to 25%.
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The target hiring range for this role is $50,000-60,000 USD (annually) . The starting base salary will be determined based on skills, experience, location, and other job-related factors. In addition, our total rewards package includes a robust medical, dental, and vision insurance plan (free option available for individuals); generous short- and long-term disability, supplemental life insurance, health care and dependent care, Flexible Spending Accounts, 401(k) savings match, paid parental leave, financial planning workshops, pre-paid legal plan, discretionary annual bonus and merit increase, and unlimited paid vacation time.

About Virtual Inc:

Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world . Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.