Vaco Boston has partnered with our client who is looking for a Customer Service Representative to join their team.
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nResponsibilities:

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• Manage incoming phone callsn
• Generate sales leadsn
• Identify and assess customers’ needs to achieve satisfactionn
• Build sustainable relationships and trust with customer accounts through open and interactive communicationn
• Provide accurate, valid and complete information by using the right methods/toolsn
• Meet personal/customer service team sales targets and call handling quotasn
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionn
• Keep records of customer interactions, process customer accounts and file documentsn
• Follow communication procedures, guidelines and policiesn
• Take the extra mile to engage customersn

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• Excellent verbal and written communication skillsn
• Strong phone contact handling skills and active listeningn
• Familiarity with CRM systems and practicesn
• Customer orientation and ability to adapt/respond to different types of charactersn
• Excellent communication and presentation skillsn
• Ability to multi-task, prioritize, and manage time effectivelyn
• High school diploman
• Typing proficiency: 60 wpm.n