Job Title : Client Response Services Helpdesk Agent (Draper, UT)
Duration: 6+months Contract
Work Type: Onsite
Location: Draper, UT
Job Description
Are you a passionate tech enthusiast with a knack for problem-solving? Join our dynamic team as a Client Response Services Helpdesk Agent in Draper, UT. We're seeking a dedicated individual to provide exceptional technical support to our clients.
Job Responsibilities:

• Technical Support: Address client inquiries and issues via phone, email, and chat, ensuring timely and effective resolutions.
• Problem Solving: Leverage your technical expertise to troubleshoot complex issues across various systems and platforms.
• Customer Service: Deliver world-class support, building strong relationships with our clients.
• Collaboration: Work closely with engineering teams and product owners to identify and resolve technical challenges.
• Knowledge Management: Maintain and update our knowledgebase to enhance support efficiency.
• Process Improvement: Proactively identify opportunities to streamline processes and improve overall support quality.

Qualifications:
Required:

• Minimum 2 years of experience in technical support within an enterprise environment.
• Strong technical knowledge of Microsoft Windows platforms, networking, and Active Directory.
• Proficiency in Microsoft Office Suite and basic understanding of Citrix/VMware/VDI.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.

Preferred:

• Bachelor's degree in Computer Science or related field.
• Experience supporting Microsoft Exchange, SharePoint, and Mac systems.
• Proficiency in Unix command line and voice infrastructure systems.
• Fluency in Japanese, Mandarin, or Korean for our Asia language support team.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company:

• Leading global investment banking, securities, and investment management firm. Committed to driving progress and innovation for clients, shareholders, and communities. Values diversity and inclusion.

Keywords: technical support, helpdesk, client service, IT support, Microsoft, Windows, networking, problem-solving, customer service, collaboration, knowledge management, process improvement, Draper, UT.
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