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Our client, a large manufacturing company in Schaumburg, is looking for a temporary-to-hire Customer Service Representative. This position plays a critical role in the company's success. They offer a generous benefit package including a 401k with match of 8% and a bonus program.
Job Description:

• Manage the key daily operational interface between the customers.
• Drive strong relationship with Account Managers to ensure open line of communication.
• Proactively manage effective working relationships with customers providing them with agreed upon service level, sales order support, complaint handling and issue resolution.
• Respond to general inquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.
• Liaise with Supply Chain/Logistics to determine relevant fulfilment strategy in support of the service level requirements. Responsible to ensure all costs are accounted for in quote on customer orders.
• Process and track progress of orders in support of great customer service.
• Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed upon use the internal prioritisation and escalation process to resolve.
• Resolve customer requests for adjustments in orders or billing.
• Act as the main contact for complaint handling and facilitate timely resolution of issues.
  Requirements:
  • 5+ years business support/customer service experience preferably in the logistics or manufacturing industry.
  • Strong Microsoft Office 365 user skills including Excel pivot tables.
  • Ability to manage and plan multiple activities at the same time.
    12202023_1731426854
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