Senior Consultant, DB Pension Administration Apply
Location: Toronto, Ontario, Canada
Time Type: Full time
Posted on: Posted 4 Days Ago
Job Requisition ID: R-15719
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As part of a dedicated and professional team, you will be responsible for managing the DB administration activities for various clients and play a key role in managing client relationships. The successful candidate brings client relationship skills, project leadership, pension, and legislative knowledge to the role as well as the ability to apply best practices to successfully support the DB Administration Team.
Client Relationship Management:
Build and maintain excellent relations with client contacts
Ensure the team provides top-quality services to clients
Provide relevant information to clients on administrative issues and legislative requirements
High level coordination of all DB Admin related services including web tools and call centre services
Understand the client’s perspective and priorities, and work with the client to resolve administrative issues
Participate in governance related initiatives including service review meetings and reporting
Ensure communication flows from the client to team
Assist in identifying and developing new business with existing clients
Manage Service Agreements by ensuring they are reviewed regularly and that all fee adjustments and renewals are prepared in a timely manner
Subject Matter Expertise:
High level review of work including benefit calculations, annual statements, and other relevant reports in accordance with pension plan rules and applicable legislation
Oversee implementation of process improvement initiatives, present solutions to internal stakeholders and analyze success metrics
Lead internal initiatives
Project Management:
Plan and manage deliverables across multiple client teams
Ensure appropriate resources are assigned on client responsibilities
Lead special projects, as required
Collaborate with resources in other departments
Talent Management and Coaching:
Function as a team leader, overseeing work of other team members
Conduct annual performance reviews and provide performance feedback on a regular basis
Act as a mentor, supporting growth and development of other team members
Collaborate on employee engagement initiatives
Assist with recruiting
Conduct training sessions
What We’re Looking For:
A minimum of 10 years relevant DB Pension Administration experience
Post-secondary education, preferably in mathematics, business administration or other relevant field
An independent, detail-oriented, highly organized, accountable individual willing to take initiative and manage competing priorities
Strong knowledge of provincial pension and tax legislation
Strategic thinking
Exceptional customer focus with strong professional acumen
Excellent communication, project management, presentation, and negotiation skills
Strong interpersonal, leadership and team building skills
Proficient knowledge of MS Word, Excel, and PowerPoint
Experience with pension administration software
Nice to Have:
CEBS or PPAC designation
Bilingualism (English and French)
Experience with pension administration software
What We Offer:
Flexible work environment dedicated to promoting from within
Competitive salary
Company pension plan
Flexible benefit plan
Diverse, dynamic, and growing team/Company
Exclusive employee perks
A Bit About Us:
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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