Why Wells Fargo:nnThis is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.nnWe offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.nnAbout this role:nnWells Fargo is seeking an Escalations AssociatennIn this role, you will:nnResearch and resolve escalated inquiries and complaints including review of in process, closed, or cancelled single loan or credit exceptions, applications, claims, files or online transactionsnnDetermine appropriate course of action by conducting investigative steps to identify the issues, research product information, and process complex or corrective transactions onlinennReview escalated inquiries and complaints that require special handling, process complex or corrective transactions online, and ensure resolution or negotiation of sensitive and time critical mattersnnReceive direction from supervisors and exercise judgment within defined parameters while developing understanding of investigative steps to identify and resolve issues, terms, conditions, and contracts to ensure the process and documentation are in compliance with internal company requirements, insurer guidelines, investor requirements or government regulationsnnProvide information to the management committee members, agencies, or business leaders related to the escalated inquiries and complaintsnnRequired Qualifications:nn6+ months of Customer Contact within a Financial Services Environment, Financial Services Operations, Underwriting, and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationnnDesired Qualifications:nnHome Lending/Home Equity Originations Complaints experiencennExperience with ODCR, PVSI, and any additional deposit productsnnKnowledge in Bankruptcy, Bank Secrecy Act, Military Lending Act and Servicemembers Civil Relief ActnnStrong organizational and multitasking skillsnnLoss Mitigation, CLEO, SAGE, or complaints management background highly desirednnBackground or experience working within technical platforms ECMP, COMPASS, MSP, and CIVnnJob Expectations:nnMon-Fri SchedulennMust be able to report to office location per hybrid schedulennWells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.nnPay RangennReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.nn$26.59 - $47.26nnBenefitsnnWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs ( for an overview of the following benefit plans and programs offered to employees.nnHealth benefitsnn401(k) PlannnPaid time offnnDisability benefitsnnLife insurance, critical illness insurance, and accident insurancennParental leavennCritical caregiving leavennDiscounts and savingsnnCommuter benefitsnnTuition reimbursementnnScholarships for dependent childrennnAdoption reimbursementnnPosting End Date:nn29 Nov 2024nn* Job posting may come down early due to volume of applicants.nnWe Value DiversitynnAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.nnApplicants with DisabilitiesnnTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .nnDrug and Alcohol PolicynnWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.nnWells Fargo Recruitment and Hiring Requirements:nna. Third-Party recordings are prohibited unless authorized by Wells Fargo.nnb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.nnReq Number: R-415566