About this role:nnWells Fargo is seeking a Lead Business Execution Consultant on the Workforce Management team within Consumer and Small Business Banking Operations (CSBBO). This execution consultant will develop analysis and models to optimize workforce staff in large Fraud and Claims operations organizations. To be successful in this role, the individual will possess a strong understanding of workforce management, capacity planning/forecast modeling for operations, contact center and Fraud and Claims functions. The workforce management team works to support staffing strategies to include tactical forecasting and scheduling, real-time capacity monitoring, capacity planning, and back-office workload support for Fraud and Claims contact centers and delivery teams. Learn more about the career areas and lines of business at wellsfargojobs.com ( .nnIn this role, you will:nnReview and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable factors.nnPartner with various departments to ensure a thorough understanding of operational strategies while ensuring that Capacity Plans accurately reflect those strategies.nnServe as the subject matter expert for initiatives and strategy impacts in partnership with the Fraud and Claims operations organization.nnPerform solution-based strategic thinking to enable the business to operate as leanly as possible without sacrificing quality or risking metric results.nnMonitor and publish results to plan, identify gaps and lead remediation strategy with operations leadership.nnAct as a subject matter expert related to staffing models including what-if and trend analysis, requirement gathering, cost/benefit analysis, process analysis and mapping/improvement projects.nnIdentify strategic recommendations on how to optimize our workforce.nnEnsures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.nnCommunicate and coordinate with various departments including Operations, Finance, Workforce Management Support, and other partners.nnWork both independently and in partnership with global leadership developing strong relationships with remote partners through the creation and communication of polished analysis and PowerPoint presentations built to inform and recommend strategies to Sr. LeadershipnnManage or participate in large cross group projects and mentor less experienced staff.nnAs a successful candidate, you will have:nnThe ability to analyze, review, forecast, and trend complex data – creating “what if” models, identifying viable options to enable data-driven decisions that supports business objectives.nnStrategic planning, problem solving, analytical skills and the ability to balance multiple tasks simultaneously.nnThe ability to think creatively to build out advanced Excel spreadsheets from scratch.nnExcellent capabilities with Microsoft Excel Pivot Tables/Data Analysis/Database knowledgennThe ability to plan, prioritize, organize, and complete work to meet established objectives.nnStrong written and verbal communication skills that convey the ability to synthesize complex concepts into easy to digest formats for senior leaders.nnThe ability to maintain composure in critical situations and communicate effectively.nnA high level of professionalism, integrity, and maturitynnExcellent interpersonal and collaboration skills with a global teamnnStrong technical skills including Microsoft Office Suite and TeamsnnRequired Qualifications:nn5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationnnDesired Qualifications:nn4+ years of performing contact center, operations, and/or back-office forecasting to assess volume and FTE need.nn4+ years of Analytics experiencennFraud and Claims operations experiencenn4+ years' workforce management and/or workforce optimization experiencennAbility to gather and analyze data and synthesize models to optimize workforce staffing.nnExperience with call center workforce management tools (Aspect, Verint, IEX, Nice, etc)nn3+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions.nnAbility to influence across all organizational levels, particularly senior management.nnAbility to quickly establish credibility to build and maintain effective working relationships.nnAbility to effectively communicate, verbally and written, with executive level presence with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations.nnJob Expectations:nnAbility to work on-site at one the posted work locationnnThis position offers a hybrid work schedule.nnAbility to travel up to 20% of the timennThis position is not eligible for Visa sponsorship.nnPosting Locations:nn1525 W W T Harris Blvd, Charlotte, North Carolina 28262nn800 S Jordan Creek Pkwy, West Des Moines, Iowa 50266nn2222 W Rose Garden Ln, Phoenix, Arizona 85027nn1301 Solana Blvd, Westlake, Texas 76262nn7711 Plantation Rd Roanoke, Virginia 24019nn2800 S Price Rd Chandler, Arizona 85286nn101 N Phillips Ave, Sioux Falls, South Dakota 57104nn4101 Wiseman Blvd, San Antonio, Texas 78251nnPosting End Date:nn1 Dec 2024nn*Job posting may come down early due to volume of applicants.nnWe Value DiversitynnAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnApplicants with DisabilitiesnnTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .nnDrug and Alcohol PolicynnWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.nnWells Fargo Recruitment and Hiring Requirements:nna. Third-Party recordings are prohibited unless authorized by Wells Fargo.nnb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.nnReq Number: R-418554