Job Title: Senior Technical Product Owner (Call Center)

Location: Candidates can sit fully remote but they will be expected to work EST hours and must be able to come onsite for 5 days a week, every 3 months in Columbia, MD

Contract Duration: 12+ months (with potential for conversion)

Job Description:

We are seeking a highly skilled and experienced Product Owner to join our team and oversee the development and implementation of technology solutions that enhance the efficiency and effectiveness of our contact/call center operations, specifically on the NiceCXone platform. This role offers the opportunity to work remotely for the most part, with occasional onsite requirements.

Responsibilities:

• Lead the development and implementation of technology solutions to improve contact/call center operations.
• Oversee the rollout of chatbots and explore the use of AI in future projects.
• Collaborate with stakeholders to ensure solutions meet business needs and enhance customer experience.

Requirements:

• Bachelor's degree.
• 5-7 years of proven experience as a Product Owner, with a strong background in call center platforms and omnichannel strategies.
• Excellent written and oral communication skills.
• Strong stakeholder management abilities.
• Experience with Wagile/hybrid methodologies.
• Preferably holds a Certified Scrum Product Owner (CSPO) certification or similar.
• Previous experience with NiceCXone or similar call center platforms.

If you are a dedicated and experienced Product Owner looking to make a significant impact on our contact/call center operations, we encourage you to apply!