Job Description
TITLE: B2B Sales Manager

POSITION TYPE: Full Time (W2)

LOCATION: Ridgefield Park, NJ

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we're looking for:

We are looking for a B2B Sales Manager who will be responsible for demonstrating a strong understanding and passion for customer communication, account management and customer service (from pre-sales to post-purchase), internal communication in a large organization, eCommerce operations and systems, data and analysis, and be able to articulate ideas that build and improve processes. You will work closely with customers, sales colleagues, other eCommerce functions and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to deliver a positive customer experience for the Business eStore.

Role and Responsibilities:

• Sell Products and Solutions, directly to SMBs, mid-market companies, and strategic partners, via the B2B Online eCommerce Store.
• Identify and qualify business opportunities and sales pipelines with both existing accounts and through autonomously prospecting new accounts.
• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle).
• Track customer requests and status while working with various internal teams to fulfill the need.
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce.
• Develop account plans aligned with our customers' strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the ecosystem (Mobile, Display, TV, Memory and Appliance).
• Ensure 100% satisfaction with all prospects and customers.

Required Experience and Education:

• Bachelor's degree required.
• 3-5+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies.
• Experience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business Deal.
• Strong project or program management experience with attention to documentation, tracking and details.
• Strong understanding of current technologies and systems that support the digital ecosystem.
• Strong understanding of eCommerce sites and merchandising.
• Expertise in Microsoft Excel.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders.
• A "get it done now" attitude with experience and capability to work in a highly autonomous environment.
• Ability to articulate and present our value proposition to target strategic partners.
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail.
• Strong customer-centric focus/ability to anticipate and react to user needs.
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results.
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary.
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations.
• Strong ability to create and maintain good sales records and forecasting methodologies.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we'll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.