Job Description
TITLE: Supplier Relationship Management (SRM) Manager

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we're looking for:

We are looking for a Supplier Relationship Management (SRM) Manager who will be responsible for playing a pivotal role in the advancement and strengthening of our 3rd party relationships in order to maximize realized value and minimize risk through effective category and performance management. You will be responsible for the development and management of one or more indirect spend categories with a key focus on relationship building with strategic suppliers. This position will afford you opportunities to employ, learn and/or improve a wide breadth of competencies, as you progress through different stages of supplier lifecycle and category management:

1. Technical/Functional competencies: spend management, category management, supplier and market analysis, project management, contracting and negotiating, and risk management.
2. Relational or Developmental competencies necessary to build and maintain crucial relationships: change management, leadership, influencing, customer/ supplier orientation, innovation, team building and continuous improvement.

Role and Responsibilities:

Supplier Relationship Management

• Consistently employs best practices that enables achievement of supplier relationship management objectives: developing and managing partnerships, leveraging supplier capabilities, delivering cost savings or improved value and reducing supply risk exposure.
• Proactively manage supplier performance based on supplier segmentation models using disciplined and collaborative scorecard evaluations and/or other appropriate performance management techniques.
• Communicate supplier policy and providing a point of escalation for the business for supplier issues.
• Lead supplier performance programs of assigned categories, monitoring compliance to contractual terms and conditions, assess supplier financial health and develop risk mitigation plans for critical and preferred suppliers.
• Build, establish and maintain relationships across the organization with financial and operational teams to ensure full understanding and support of SRM initiatives.

Indirect Category Management

• Lead strategic sourcing projects from start-to-finish, including process steps such as supplier research, category/market research, market index analysis, data analysis, baseline development, RFx development, bid management, negotiations, offer analysis and scenario development.
• Perform complex data analysis to identify new sourcing and other cost optimization opportunities in order to generate cost savings for categories managed.
• Actively manage supplier base optimization, recommending the ideal number and sufficient capabilities of suppliers to meet the needs of the business without excess.
• Help develop and execute an annual category management plan to identify and prioritize supplier relationships, sourcing initiatives and other tactics to maximize realized supplier value and minimize risk; ultimately setting up the Mobile Retail team for success in achieving its vision and objectives.
• Build reputation as a subject matter expert for assigned product and service areas.
• Work collaboratively across the organization with cross-functional internal stakeholders to identify, facilitate, optimize, and execute the purchase, and or management of, assigned indirect spend categories, such as commodities, professional services, office supplies, equipment, business process outsourcing, various marketing activities, general construction and repairs and maintenance.

Required Experience and Education:

• 8 years' experience in a Category Management, Strategic Sourcing and/or supplier management role.
• Bachelor's degree in Supply Chain, Finance/Accounting, Business Administration, or a related field.
• Master's degree in Business and/or Supply Management is preferred.
• Industry recognized credentials or certifications (CPSM, ACSM, etc.)
• In-depth use and knowledge of MS Excel, Word, PowerPoint; Access, and SAP a plus.
• Knowledge and understanding of multi-step Category Management, and Strategic Sourcing processes.
• Experience managing projects and the ability to assess the impact of a given project: planning, organizing, and prioritizing multiple complex assignments and projects.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Proven collaborator with the ability to work with all levels and functions.
• Strong multi-tasking skills along with excellent analytical, negotiation, written and verbal communication skills.
• Proven ability to influence others and drive meaningful change results.
• Must have a data driven approach to solving problems, demonstrating an ability to be highly organized, extremely detail oriented with strong leadership skills.
• Must be a strong team player and demonstrate adept interpersonal and excellent collaborative skills in order to maintain excellent working relationships with multiple levels within the company.
• Ability to work independently, take initiative, and strong prioritization skills to manage multiple projects simultaneously and keep a high level of focus.
• High degree of ethics and professionalism to ensure control of the expenditures.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we'll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.