Responsible for disciplinary management of Branches and support of the product direction. Branch Operational Execution of Air Activities, sales development, employees and budget adherence at a single Lead Branch, and the Branches within the defined geographic cluster exceeding $100M annual revenue. Tasks & Responsibilities: • Profit and loss responsibility for the station/branch/cluster in conjunction with product. • Support all administrative and financial functions associated with the station/branch/cluster activities, including budget processes • Disciplinary Management for all general management tasks of the Lead Branch; Operations, Finance, Sales, HR. Works in coordination with Functional Units and Products to execute in accordance with functional strategies. • Disciplinary Manager for Branch Managers within Geographic Cluster assigned. • Direct leadership of customer service support functions in conjunction with the respective product leader in the location(s). Ensure customer retention and resolution to customer complaints and issues are properly addressed and documented through the management escalation process • Work with vendors, service suppliers, and customers to evaluate and promote services • Work directly with product to support implementation of new service programs and maintain existing service programs • Support the product requirements for receipt and dispatch of freight in accordance with established routing policies. Included and not limited to proper and accurate recording of freight movement • Maintain the security of freight in accordance with security policy • As Quality Manager for the domiciled location, responsible for maintenance and revisions to the cross functional Company quality system as applicable to that location, including the development and execution of locally defined policies and procedures and document management • Ensure a safe working environment through consistent practice of safety programs and procedures • Support the selection and placement of staff, ensure staff receives training for their job activities, and define specific job assignments in conjunction with the local and/or area product management. • Oversight of product performance metrics to ensure required levels of productivity and organizational objectives are met • Appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions • There is a component of headcount, revenue and complexity which determines the level of this role Deliverables & Achievables: • Improve productivity through efficient scheduling, vendor performance, adherence to standard operating procedures, and implementation of new service-oriented schedules • Establish and maintain positive employee relations and promote excellent internal communication. Oversee implementation of affirmative action programs as required