Position Description Summary: Responsible for developing customized value-added services that are not currently best delivered through other company resources, systems, or people which will ultimately produce added profit and revenue for company and its customers. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): • Improve sales support process for greater productivity, quality, and customer retention • Create and implement strategic customer support plan • Systematize and integrate current processes to facilitate margin growth • Partner with customers to achieve mutually acceptable alternative solutions to customer issues The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.