Tasks & Responsibilities: • Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account. • Partner with other sales professionals globally to orchestrate an account sales strategy • Primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance • Maintain overview of the account status at all times and report as required using agreed tools. • Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth • Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements • Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders • Participate in Quarterly Business Reviews with the customer and regional and country operations and staff leaders • Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements • Achieve annual sales and profit goals for multinational or large regional customers • Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services. • Identification of Global Account targets and execute business development of targeted accounts. • Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the organization, i.e. Customs Brokerage, Ocean, Logistics, IT. • Close new Global Accounts and increase Global Account Revenues, year over year. • Other duties and projects as assigned