Position Title : Merchandise Associate

Role(s): Full-time and Part-time roles available.

Purpose :

To efficiently manage the stocking, organization, and presentation of products on the sales floor, ensuring a clean and welcoming environment for customers while maintaining product availability and store appearance.

Key Responsibilities :

Opening Procedures :

• Arrive on time for shift and participate in pre-shift meetings.
• Review daily tasks and priorities with the supervisor.
• Ensure assigned areas are clean and ready for customers.
• Replace damaged or missing shelf labels.
• Confirm signage is accurate and up-to-date.

Stocking :

• Replenish merchandise from the backroom to the sales floor.
• Follow planograms to place products correctly.
• Use FIFO (First-In, First-Out) method to rotate stock.
• Report low inventory levels to the supervisor.

Zoning :

• Keep merchandise neat and organized in designated areas.
• Face products for a uniform appearance.
• Remove damaged or misplaced items.
• Ensure all price tags and labels are visible and correctly positioned.

Sign Maintenance :

• Check for and replace outdated, damaged, or missing signs.
• Ensure all promotional materials are current and displayed correctly.
• Remove expired promotional signage.

Area Maintenance :

• Keep assigned areas clean and free of debris.
• Report any safety or maintenance issues.
• Assist in cleaning common areas, including aisles, PODs, and endcaps.

Closing Procedures :

• Conduct final zone checks 30 minutes before closing.
• Ensure all merchandise is organized and secured.
• Remove misplaced items and return them to their proper locations.
• Assist in cleaning and straightening assigned areas.

Customer Service :

• Greet customers in your area and assist with product locations.
• Answer basic customer inquiries and direct them to the appropriate staff for complex issues.

Continuous Improvement :

• Stay updated on product knowledge, promotions, and membership benefits.
• Actively seek feedback for personal improvement.
• Participate in additional training as required.

Additional Duties :

• Assist with regular inventory counts.
• Support store merchandising, including setting up displays and promotional areas.
• Participate in curbside pickup and store marketing initiatives.
• Help train new team members.
• Perform other tasks as assigned by supervisors to ensure smooth store operations.

Qualifications :

• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to follow directions and work independently or as part of a team.

Definitions :

• Stocking : Replenishing merchandise from backroom to the sales floor.
• Zoning : Organizing and straightening merchandise to create a neat, welcoming shopping environment.
• Planogram : Visual layout guide for product placement in stores.
• FIFO : First-In, First-Out method for rotating stock.
• Facing : Aligning products to the front edge of shelves for a uniform look.
• Go-backs : Items returned to their designated location on the sales floor.