Job Title: IT Field Tech

Location: Orlando, Florida(Local application only)

Duration: Full-Time

Job Description:

· Provide the first point of contact for support issues at all stores.

· Able to travel daily between stores.

· Process service tickets/work logs related to problems, train customers on our Client applications and various wireless peripherals

· Elevate complex issues/problems to appropriate team members

· Troubleshoot and correct problems on site

· Perform scheduled hardware and/or software installations.

Assist stores with:

o Desktop applications, maintenance, and troubleshooting.

o Network Equipment installation and troubleshooting (routers, switches, access points)

o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc.

o Configure and/or troubleshoot Zebra handhelds, network, and label printers.

· Provide store training in Client hardware use and software applications.

· Work to gather information, or resolve issues independently or collaboratively

· Quickly learn and retain relevant system knowledge

· Support stores during Go Live opening week.

· Respond to customer inquiries and problem-solving in a professional and effective manner

· Provide feedback to the manager regarding service failures or customer concerns

· Maintain in-depth working knowledge of Client retail systems and processes

· Perform other related duties as assigned

Qualifications:

· Education:

o College degree in IT or Equivalent certifications.

SKILLS & EXPERIENCE

· Written and verbal communication skills.

· Must be a self-starter with the ability to think and work independently.

· Knowledge of network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable, and RJ45 understanding. Capable of using equipment provided.

· Strong customer service skills.

· Well-organized and detail-oriented.

· Ability to handle multiple projects/responsibilities simultaneously.

· Proficiency in MS Office applications.

· Problem analysis and solving.

· Strong decision-making.

· Able to take Initiative, and be flexible with schedule.

· Must be capable of lifting and/or carrying up to 30 lbs.

· Bilingual in Spanish is a plus.