PURPOSE OF POSITION:

Perform a variety of administrative and clerical duties involved in the administration and delivery of employee benefits to Cape Cod Healthcare Employees.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Coordinates benefits administrative functions through data entry, copying and computer application use
2. Communicates proper instructions for Benefit and HR-related tasks to employees and applicants in a clear and professional manner
3. Maintains primary responsibility for answering the Benefits hotline and Benefits group email
4. Administers and processes employee reimbursements for various programs, including but not limited to tuition benefits
5. Administers, processes and coordinates benefit plan enrollments and terminations into HR systems and to benefit vendors
6. Maintains primary responsibility for filing of all benefits-related paperwork
7. Maintains a comprehensive understanding of departmental programs and acts as a point of contact to provide program information to employees
8. Administers HR systems within the department and ensures accuracy. Advises HR staff regarding HR systems and potential policy or procedural changes
9. Processes key components of HR systems and bears responsibility for activities that directly affect employee benefit data
10. Participates in departmental projects and offers input for the continuous improvement of HR/Benefit practices
11. Ensures regulatory agency and internal policy compliance through diligent adherence to HR practices
12. Works to further professional growth and Benefits knowledge
13. Exemplifies a high standard of customer service
14. Maintains the integrity of confidential data, including protected health information
15. Performs other administrative functions and work-related duties upon request from management
16. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers
17. Challenges current working practices identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence

EDUCATION/EXPERIENCE/TRAINI N

• Possesses three to five years of relevant experience or educational equivalent (Bachelor's degree)
• Follows department policies and procedures. Makes limited decisions based upon existing data, benefit policies and compliance requirement
• Ability to use and learn basic and intermediate level systems and to generate report
• Intermediate understanding of terms and concepts relevant to job practice
• Intermediate understanding of how job practices impact specific systems within the organization
• Interacts with patients and staff regularly in a professional manne
• Produces required documentation within the department and may produce other documentation upon request
• (Preferred) Experience with PeopleSoft Benefits Administration is preferred

Scheduling Details: 40 hrs. per week, Monday -Friday, 8:00 AM - 4:00 PM, No Weekends, No Holidays