SUPPORTS the Account Executives in the management aspects of reporting, data queries, surveillance and data analysis of trends for our Debt Cancellation clients. Provides support for client relationships and deliverables with key partner contacts on a day to day basis. Prepare and monitor baseline and complex new analytics and that contribute to revenue growth and cost reduction strategies.

SUPPORTS the Customer Care Team in the management aspects of reporting, data queries, surveillance and data analysis of trends for our Debt Cancellation clients and Customer Care Partner Sites. Provides support for relationships and deliverables with key partner contacts on a day-to-day basis. Prepare and monitor baseline and complex new analytics and that contribute to revenue growth and cost reduction strategies.

ACTIVELY LISTENS to concerns, needs, goals or objections, both stated and unstated, and proactively develops reporting solutions to meet the needs.

OVERSEES the creation of reporting development activities for the Client Reporting & Analytics team to assist with overall surveillance and management of program. This position requires extensive knowledge of all functional processes within the company and the impacts of any process changes to reporting for all clients. These activities could vary from ad hoc client requests for data or analytics, new client report development as a result of a new function that we are now utilizing or enhancing, as well as internal reporting development or enhancements. This position utilizes advanced analytical and programming skills to create in-depth reporting and analytics.

OVERSEES the creation of reporting development activities for the Call Center team to assist with overall surveillance and management of program. This position requires extensive knowledge of all functional processes within the company and the impacts of any process changes to reporting for all clients. These activities could vary from ad hoc management and client requests for data or analytics, new client report development as a result of a new function that we are now utilizing or enhancing, as well as internal reporting development or enhancements. This position utilizes advanced analytical and programming skills to create in-depth reporting and analytics.

SUPPORTS the VP of Reporting in organizing tasks and information to effectively deploy meaningful client and customer care reporting while meeting/exceeding expectations.