Role Overview

A growing wholesale company is seeking an experienced and technically capable IT Support Manager to combine the responsibilities of a Service Desk Technical Lead and IT Support Manager into one pivotal role. This individual will lead a team, provide technical support and escalation expertise, and oversee projects and asset management within the IT department.

Key Responsibilities

• Team Leadership : Manage, mentor, and develop a team of 4 IT professionals, fostering a collaborative and high-performing environment.
• Technical Escalation : Act as the point of escalation for complex IT issues, leveraging advanced troubleshooting skills.
• System Management : Configure, upgrade, and maintain laptops, printers, and other end-user computing (EUC) devices.
• Software Support : Provide in-depth support for Office 365, Active Directory (AD), Intune, and Tanium (SCCM/MECM skills will suffice)
• Asset Management : Oversee asset management, ensuring accurate tracking and planning for PC refresh cycles and upgrade schedules.
• Project Participation : Contribute to and lead IT-related projects, ensuring timely delivery and alignment with business goals.
• Service Desk Operations : Supervise day-to-day Service Desk activities, ensuring SLAs are met and exceptional service is delivered.

Required Experience & Skills

• Service Desk Expertise : Proven experience on a Service Desk, with progression into Team Lead and management roles.
• Technical Skills : Advanced troubleshooting abilities in Service Desk and EUC environments.
• Experience configuring and upgrading laptops and printers.
• Proficiency with Office 365, AD, Intune, and either Tanium or SCCM.
• Leadership Abilities : Demonstrated success in managing and mentoring teams, with a focus on developing talent and improving operations.
• Project Management : Capability to manage IT projects, including asset management and lifecycle planning.
• Communication Skills : Strong ability to communicate technical information effectively to both technical and non-technical stakeholders.

Preferred Qualifications

• Hands-on experience with Tanium is highly preferred; SCCM or MECM experience is also acceptable.
• Background in working on a Service Desk and moving up to a Lead role and experience in managing and mentoring a team of IT support staff.

Work Environment

• The role requires on-site presence 4 days a week to ensure seamless team collaboration and effective management.
• Fast-paced, dynamic environment with opportunities to drive impactful IT initiatives.

This is an excellent opportunity for a technically skilled and leadership-driven individual to make a meaningful impact while growing within a forward-thinking organization. Apply today to be a part of our journey!