Title: Desktop Support Technician

Location : Onsite in Longmont, CO

Rate : $30-36/hour W2 + Benefits

Summary:

We are looking for a skilled Desktop Support Technician to provide technical assistance and support for end-user devices, software, and peripherals. The technician will troubleshoot hardware and software issues, perform installations and upgrades, and ensure the smooth operation of IT systems.

Key Responsibilities:

• Provide technical support to resolve hardware and software issues for end-users.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Assist with system updates, software installations, and patch management.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Collaborate with IT teams to address complex technical challenges.
• Support end-users with remote and onsite troubleshooting as needed.

Skills & Qualifications:

• Minimum 2-3 years of experience in desktop support or a similar role.
• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Familiarity with Windows and macOS operating systems, as well as common software applications.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with Active Directory, Office 365, and remote support tools.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Education:

• Associate’s degree in Information Technology or a related field, or equivalent work experience required.

Additional Requirements:

• Strong organizational skills and attention to detail.
• Flexibility to work onsite as needed.

Compensation:

• Competitive hourly rate based on experience.