Optomi, in partnership with our telecom client, are seeking an Infrastructure Design Technician for a 1 year contract. This role can be remote but prefer someone in the CLT area who can go onsite on occasion/as needed.

Position Overview: The role is responsible for fulfilling internal network orders and designing circuit paths within the network. This includes creating accurate design layouts that reflect a deep understanding of the network infrastructure, as well as documenting network issues and maintenance activities.

Key Responsibilities:

• Design and redesign Layer 1 circuit layouts in the TIRKS database, ensuring accurate representation of network builds, including DWDM, SONET, TDM, Ethernet, and IP solutions across the network.
• Address inventory discrepancies in line with the EIRG/FIRG database and job aids.
• Collaborate with the Planning and Engineering teams to develop and provision network equipment and infrastructure circuits that meet customer requirements.
• Understand fiber cable configurations related to the above network solutions.
• Maintain and update network infrastructure records in all relevant systems and applications.
• Demonstrate proficiency in efficiently designing and processing internal network orders.
• Process orders within Service Level Agreements (SLAs), ensuring on-time delivery and high-quality standards.
• Manage the assigned queue with strong time management skills, consistently prioritizing customer satisfaction.
• Exhibit expertise in complex provisioning processes, technologies, and delivery methods.
• Apply knowledge of network equipment, including solutions for switched and special access, Optical Ethernet, local loop, and long-haul transport.
• Provide technical support to both internal teams and external customers, assisting with engineering, installation, and testing required to complete network orders successfully.
• Take on project-based tasks to support organizational growth and network development needs.

Ideal Candidate Traits:

• Experience with optical networking equipment such as Ciena, Fujitsu, and Alcatel/Lucent.
• Familiarity with telecommunications inventory management systems like TIRKS, OMNIvue, WMS, WFMT, and BOSS.
• Knowledge of inside plant fiber optic wiring design, construction, and operations.
• Strong written and verbal communication skills.
• Ability to work effectively in teams while demonstrating excellent problem-solving and analytical capabilities.
• Self-driven with a strong sense of accountability and the ability to meet KPI expectations independently.
• Skilled in following established procedures to fulfill order requirements accurately and efficiently.
• Committed to continuous learning and professional development, actively improving job skills through training and available learning resources.
• Comprehensive technical understanding of voice, data, and Ethernet products, along with staying updated on new products, product changes, and design rules.
• Expertise in both on-net and off-net routing design requirements.
• Proficiency in using multiple design systems, including both legacy and next-generation platforms.
• Quick to assess challenges and propose effective solutions.
• Strong attention to detail, ensuring that both entrance and exit criteria are met in line with customer expectations.

Preferred Qualifications:

• Previous experience designing infrastructure circuits within a telecommunications network.

Physical Demands:

• This is a remote position. The candidate will be required to work from a computer, participate in conference calls, and provide regular updates on individual circuit statuses.