Job Title: Collection Analyst

Location: Toronto, ON (Hybrid: 3 days in-office, 2 days remote)

Duration: 6 months

About the Role

Our client's are seeking a Collection Analyst to join their team in a hybrid capacity in Toronto. This role is critical in driving cash flow performance by managing an assigned Accounts Receivable (AR) portfolio of $60–$80 million. By ensuring timely payments and resolving account issues, the Collection Analyst contributes to our company’s financial health and ability to invest in growth and innovation.

Key Responsibilities

• Manage assigned AR portfolio, initiating collection calls in line with company guidelines.
• Facilitate customer payments by providing necessary documentation and resolving billing disputes.
• Escalate problem accounts to Credit and Sales Management, recommending actions where necessary.
• Collaborate with credit analysts on financial distress accounts and negotiate payment plans.
• Provide regular portfolio performance reports to credit management.
• Participate in process improvement projects and provide training as needed.
• Ensure compliance with all company policies.

Qualifications

• Experience: Minimum 2+ years of B2B collections experience, ideally in a high-growth environment.

Skills:

• Strong customer relationship management.
• Proficiency with Microsoft Office Suite.
• Excellent communication skills (written and verbal).
• Proven ability to thrive in a fast-paced, deadline-driven environment.
• Demonstrated initiative, independent work capabilities, and a collaborative team spirit.