DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in the Richmond, VA area.

*This position is onsite

Responsibilities:

• Assisting and providing technical support for LiveScan agencies statewide
• Answer questions from agencies and IT suppliers about the LiveScan onboarding process
• Answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment
• Answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories
• Prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users.
• Performs other duties as assigned.

Required Skills:

• 5 Years - Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services
• 5 Years - Expertise related to troubleshooting computer software/hardware problems
• 5 Years - Advanced customer relations skills
• 5 Years - Good verbal and written communication skills
• 5 Years - Ability to control and manage several projects simultaneously
• 5 Years - Working knowledge of MS Word, MS Excel, and MS outlook
• 5 Years - Strong analytical and decision-making skills

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.