The Desktop Support Technician is responsible for providing desktop support; including tracking, and escalating technical issues. This is a temp to hire position and will sit onsite in Quincy MA. There is parking available and in close proximity to Public Transit. The pay rate is between $23 dollars per hour to $30 dollars per hour based on experience and skill level.

JOB FUNCTIONS:

• Provides end users support for technical issues related to the operation of their computing hardware (Macintosh, PC, Thin Client and mobile devices), software (Core Applications, Business Applications and ACD), telecom (desk and IP phones), and peripherals. Includes remote users and remote sites.
• Timely response to support requests and assigned tickets according to specified priority levels. Tracks service request by entering information into ticketing system and closing the request upon completion and complete thorough documentation in ticket before closure.
• Coordinates preparation and installation of new computing equipment as well as upgrading and repairing existing computer equipment.
• Coordinates and installs software for Enterprise customers. Installation may be performed at the the user station or over the network.
• Maintains computer/peripherals asset inventory.
• Coordinates and executes office/desk moves, adds and changes.
• Provides routine troubleshooting for audio/video and conferencing equipment.
• Develops system documentation and user references (i.e., operating system, and Microsoft Office applications, core business applications).
• Telecom experience with IP and Avaya phone systems.

KNOWLEDGE & SKILLS:

• Knowledge of the latest editions of both Macintosh and Windows operating systems.
• Knowledge of the latest editions of Microsoft Office suite.
• Knowledge/understanding of TCP/IP in a WAN setting.
• Diagnostic knowledge of computer issues..
• Maintains confidentiality of information processed.
• Work with high volume workloads and busy schedules.
• Ability to move or lift heavy objects weighing up to 40lbs. unassisted.
• Bachelors degree preferred