Swoon is hiring a Collections Specialist for our top client in IL!

• 6 month contract with strong potential to extend/ convert
• If local to Naperville, on site 2x/month, if not fully remote
• Benefits available: Medical/Dental/Vision
• Looking to hire ASAP

Who is the client I would be working with?

• A leading financial company ranking 16th in largest total assets for commercial banking providing a combination of sector expertise, local knowledge and mid-market focus throughout the U.S. and provides a broad range of personal banking products and solutions through over 650 branches

What will I be doing in this role?

• Delivers exceptional customer service that builds trust through expertise, responsive service and support.
• Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
• Develops and maintains long-term, profitable relationships and expands share of wallet.
• Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
• Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
• Handles incoming calls in an informed, professional, and efficient manner.

What is required?

• 2+ years experience in banking or collections
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
• MS Office Proficiency

What would be nice?

• Bachelor's degree or higher
• Prior experience in enterprise organization
• Prior experience in banking organization

If interested apply here!