Job Summary:

We are seeking a dedicated and detail-oriented Customer Service Representative . This role will focus on assisting customers with order processing, coordinating shipments, and collaborating with logistics providers to ensure timely delivery. The ideal candidate will have strong communication skills, a customer-focused mindset, and experience in logistics or a related field.

Key Responsibilities:

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries regarding order status, shipping details, and product availability.
• Process customer orders accurately in the company's ERP or order management system.
• Handle customer complaints and provide prompt resolution to ensure satisfaction.

Shipping & Logistics Coordination

• Coordinate with the shipping and warehouse teams to schedule and track shipments.
• Communicate with freight carriers and logistics providers to arrange transport and resolve delivery issues.
• Ensure all shipping documentation, including bills of lading, packing lists, and customs paperwork, is accurate and complete.
• Monitor and track shipment progress, providing updates to customers as needed.

Cross-Functional Collaboration

• Work closely with production, warehouse, and sales teams to align customer requirements with operational schedules.
• Assist in inventory management by tracking stock levels and suggesting reorders when needed.
• Support efforts to streamline shipping and logistics processes to improve efficiency.

Qualifications:

• High school diploma or equivalent; associate degree or higher preferred.
• 2+ years of experience in customer service, preferably in manufacturing or logistics.
• Familiarity with shipping processes, logistics coordination, and ERP systems (e.g., SAP, Oracle, or similar).
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong communication and problem-solving skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.