SocialCRM Support Agent

Temporary to Hire

Great foot in the door opportunity to utilize your Customer Service skills!

General Functions:

The Social CRM Support Agent will be the company's primary interface with owners who have purchased CRM software services. These agents will be critical to the long term success of the program by establishing a strong relationship with each shop customer. The agents will both support incoming inquiries pertaining to the services as well as set appointments to handle support as outlined in the CRM Support document, in order for the shop owner to maintain satisfaction with the CRM program and retain the services.

Essential Responsibilities:

Support 350 accounts and make 35+ outbound calls to existing accounts per day

Handle inbound customer support calls pertaining to changing pricing, coupon offers, shops numbers, SEO, addresses and set-up information.

Basic social media knowledge

Work with shop owners to determine current level of Social Media service and decide whether to expand those services to reach a larger customer base

Experience:

Experience in a customer service / support environment mandatory.

Excellent communicator both verbally and written

Receiving Inbound and making outbound calls

Solid computer skills specifically with Word, Excel and Outlook.

Excellent customer service skills

Bilingual Spanish a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.