About the Company

Our client, a leading consumer electronics distributor, is seeking a dedicated Sales Support Specialist to join their dynamic team. This position is ideal for individuals who thrive in a fast-paced environment and are eager to contribute to a collaborative and detail-oriented workplace.

About the Role

As a Sales Support Specialist you will assist the sales team with entering data into a proprietary database and processing orders in order to support the sales team, providing information internally and to customers regarding pricing, product information, shipping and orders, and researching and resolving any issues that come up.

Responsibilities

• PO Processing/Order Processing
• Ensure delivery of excellent customer service through timely and accurate processing of orders
• Communicate and coordinate with other departments to resolve inquiries
• Building and maintain customer loyalty by providing prompt, friendly service
• Support the sales team in a variety of administrative tasks as required
• Provide support in other areas in order to support the company’s success
• Generating tracking#/Packing list/Invoices
• Tracking shipments
• Refund/credit back customers
• Manage disputes and light claims

Qualifications

Certificate from college or technical school or at least one year of related experience or an equivalent combination of education and experience.

Required Skills

• Experience with EDI (Electronic Data Interchange)
• Data Entry and Typing by Touch
• Proficient in Microsoft Excel, (experience using formulas is a plus)
• Experience working with major retailers are a plus
• Ability to speak and write clearly and accurately
• Knowledge of customer service principles and practices
• Excellent organizational and multi-tasking capabilities
• The ability to apply general rules to specific problems to produce answers that make sense

Equal Opportunity Statement

Include a statement on commitment to diversity and inclusivity.