Job Details Job Location 3206 LANVALE AVENUE - RICHMOND, VA
Description Who We're Hiring: Woodfin-Your Home Team is searching for a Service Coordinator to join our team! The Service Coordinator is responsible for organizing and clarifying all department continuations that are submitted by technicians in the field. The Service Coordinator will validate warranty status for equipment, acquire proper part cost and availability for repair and quote the customer accordingly using company Flat Rate Guides. The perfect candidate will track all incoming parts, schedule repairs with customers, ensure parts are secured by the correct technician and process warranty on parts when repairs are complete.
Who We Are: Woodfin - Your Home Team: A five-time Richmond Times Dispatch Top Workplace. Our success is no accident. We hire, train, and reward top talent, emphasizing quality people. As a hometown company, we value customer service and employ dedicated, hard-working individuals. We provide comprehensive support, including work-life balance, paid training, wellness programs, and more. Join us to work for an organization built around the core values of Humility, Integrity, and Respect!
What We Offer: Woodfin - Your Home Team offers a wide range of employee benefits, including:
- A welcoming, family-oriented work environment that supports work/life balance.
- 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
- Medical insurance with three plan choices, including Health Savings Account options.
- Dental insurance with two plan choices.
- Vision insurance coverage.
- Flexible spending account.
- Tuition reimbursement.
- Access to apprenticeship training programs.
- Scholarship opportunities for you and your family.
- Paths for cross-training and career advancement.
- Paid vacation and PTO that accrues from day one.
- Employee Assistance Program for support when needed.
What You'll Do: - Communicate with technicians, supervisors, and managers on parts needs.
- Identify parts needed and evaluates multiple vendors in order to determine availability and to find the best price possible.
- Communicate with customers directly about parts costs.
- Confirm service/parts needed with customers and schedules follow-up appointments in Service Titan.
- Perform other tasks as needed.
Qualifications What You'll Bring: - High school diploma or equivalent is required.
- Experience with Microsoft Word, Excel, Outlook, and scheduling software such as Google Calendar, is required.
- Previous experience in a customer service or customer facing role is required.
- Previous experience in plumbing, electrical, HVAC, or similar trades/businesses is beneficial, but not required.
- Organized, detail oriented, and able to operate with a sense of urgency to assist all of our customers.
- Multitasking and capable of working in a fast-paced work environment.
- A team player, personable, customer oriented, and possess strong written and verbal communication skills.
- Safety and customer service focused.
- Strong computer and technology skills as well as proficiency in Microsoft Office and Google Calendar.
- Upbeat personality with a warm and friendly demeanor.
- Fluent English-speaking and writing skills.
Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don't hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We're constantly seeking individuals who can contribute to our company's growth and success.
At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.