Description

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• 3-5 year of experience is required and a 4-year equivalent college degree.
• Takes inbound/outbound calls and emails to provide information to health care customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls and emails with speed and accuracy. Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills. Must have proven skills in the following PC software products MS software suite (Excel, Outlook, Word, Teams).
• Preferred having SAP or some ERP experience and some background in the healthcare industry.
• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, MS, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player Skills sets previous worker did not have:
• Unable to follow SOPs
• Unable to switch between different type or orders/ customer needs
• Must score an 80% or higher on all training assessments
• Easily overwhelmed with workload
• Lacked basic computer skills This position is fully onsite Interview preference video.

• Customer Service
• Calls
• Call centre
• Inbound
• outbound

• Recruiter
• Email
• Phone
• Shivani Awasthi