Remote - Customer Service Representative - Healthc

job
  • Collabera
Job Summary
Location
Washington ,VA 22747
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
10 Jan 2025
Share
Job Description

Description

  1. Home
  2. Search Jobs
  3. Job Description

Remote - Customer Service Representative - Healthc
Contract: Washington, Virginia, US
Salary Range: 18.00 - 21.00 | Per Hour
Job Code: 356771
End Date: 2025-01-10
Days Left: 3 days, 2 hours left
Apply
About the Role:
  • Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment.
  • Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.
Responsibilities:
  • Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
  • Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
  • Delivers accurate information to customers in accordance with performance goals and objectives.
  • Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
  • Participates in ongoing education related to new services, industry topics, and skills
Education Qualification:
  • High School Diploma or GED
Pay range:
  • $18-$21/hr.
Job Requirement
  • Customer Service
  • Healthcare
  • Medical
  • enrollment
  • Claims
  • claims resolution
  • billing
  • examine claim
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Rohan Lazarus

Apply Now
Other Smiliar Jobs
 
  • Mississauga, ON
  • 3 Days ago
  • Tualatin, OR
  • 6 Days ago
  • Grimes, IA
  • 7 Days ago
  • Irving, TX
  • 7 Days ago
  • Chandler, AZ
  • 6 Days ago
  • Dallas, TX
  • 4 Days ago
  • Nyack, NY
  • 1 Days ago
  • North Chicago, IL
  • 10 Hours ago
  • Walnut, CA
  • 10 Hours ago
  • Lake Forest, IL
  • 9 Hours ago
  • Lake Forest, IL
  • 9 Hours ago
  • Boulder, CO
  • 4 Hours ago
  • Cleveland, OH
  • 4 Hours ago
  • Lake Forest, IL
  • 4 Hours ago
  • North Chicago, IL
  • 4 Hours ago