Description

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• Takes inbound/outbound calls and emails to provide information to health care customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls and emails with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills.
• Must have proven skills in the following PC software products MS software suite (Excel, Outlook, Word, Teams).
• Preferred having SAP or some ERP experience and some background in the healthcare industry.
• 3-5 year of experience is required and a 4-year equivalent college degree.

• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player
• Ability to follow SOPs, switch between different type or orders/ customer needs
• Must score an 80% or higher on all training assessments
• Need experience with basic computer skills

• $20 -21/Hr

• inbound
• Outbound
• SOPs
• Excel
• Outlook
• Word
• Teams
• SAP
• ERP
• calls
• emails

• Recruiter
• Email
• Phone
• Sanjay Rawat
• 6305079880