Vice President of Retail Services
About the Company
Established credit union providing financial services to the local community
Industry
Banking
Type
Nonprofit
Founded
1936
Employees
51-200
Specialties
- financial services
- consumer lending
- mortgages and real estate
- auto loans
- financial education
- checking
- small business
- investments
- insurance products
- and home equity
About the Role
The Company is in search of a Vice President of Retail Services to join their team. The successful candidate will be instrumental in upholding the company's commitment to outstanding service and will be responsible for branch operations, service excellence, and establishing a sales-as-a-service culture. This role requires a leader who can provide mentorship, problem-solve, and build effective teams, with a focus on coaching and staff development. The VP of Retail Services will also oversee the contact center and serve as a direct link between retail operations and senior leadership. Candidates for the VP of Retail Services position at the company should be highly adaptable, with a positive attitude towards both members and employees. The role is ideal for someone who enjoys travel, as it involves mentoring staff across the state. The company values collaboration, and the role is central to the organization's DNA. The ideal candidate will have a proven track record in retail branch operations, with at least 5 years' of experience in a financial institution, and a preference for those with 5-8 years' of experience and progressive leadership responsibilities. The VP of Retail Services will be expected to embody the company's core values of respect, trust, integrity, empathy, and service, and to contribute to the genuine and welcoming culture that the company has established.
Travel Percent
Less than 10%
Functions